When your clients won’t talk how can you help them?

No matter what field you are in, if your clients or patients won’t talk or fully discuss their issues, it is impossible to truly help them and resolve their problems.

What would you do if you could in as little as 15 minutes... 

  • Be ready to capably take on the task of helping challenging clients move from being “stuck to success” 
  • Change the negative behaviors that keep them from meeting their physical and mental health goals.

As a clinician have you had a client who desperately needs your help  “clam up” or become hostile? 

Have you felt like you were doing all the work or cared more about your patient’s health than they did?

Or, have you walked away from a client wondering why you are so tired after meeting with them and feel like they have moved backwards instead of forward in their care?

As clinicians we fully understand! 

I am a clinician myself so I completely understand!

We know the frustration of wishing that a patient would understand that we are trying to help.  That we are trying our very best that the patient would take even the smallest steps towards improving their behaviour and working towards helpful goal.  

And that is why I created an extra special program for professionals with hard-to-reach clients.

What is Motivational Interviewing?

An approach to facilitate change

"Miller and Rollnick" define Motivational Interviewing (MI) as a collaborative conversation style for strenghteneing a person's own motivation and commitment to change. 

Motivational Interviewing is:

  1. Having effective conversations about behaviour change.
  2. It is about finding a constructive way to sail through the challenges.
  3. It is about arranging conversations in such a way that people talk themselves into change based on their values & interests. It is a given that people are more likely to be persuaded by what they hear themselves.
  4. Ambivalence is a normal part of preparing someone for change. An individual can remain stuck in one place for a period of time.
The Manage With Motivation methods are both comprehensive but straightforward and you will be able to confidently interact with your client without wondering what to say next. When it comes to client-centred care it’s easy to forget that we need to be change agents and not the ones who do the actual change. When you work harder than your client it is a recipe for frustration and burnout.
But with Manage with Motivation you won’t face these disappointments because Motivational Interviewing is not:
1. About YOU "arguing for CHANGE and your client arguing against it.
2. A cookie-cutter list of questions that will make you feel like you are in charge.
3. When "YOU" do most of the talking

It’s not about YOU it’s about THE CLIENT, who you through skill and knowledge will motivate them to change.

With "Manage With Motivation" you will learn how to:

  • Ignite engagement with even your toughest clients

  • Build trust so that clients want to change and follow through even when they are scared, stubborn or ambivalent

  • Sail through challenges constructively and creatively

  • Be respected and trusted as an expert


Alka Chopra, RD, CDE

Registered Dietitian, Certified Diabetes Educator & Creative Entrepreneur

I like to call myself "A Selfcare Dietitian"!
Incase you are thinking that selfcare is taking care of yourself only for your physical & mental health, I will differ with you. In my world "Selfcare" also means taking care of yourself professionally. When you are professionally satisfied it has a positive impact on your physical & mental health.

In the various roles that I have had in my career as a clinical dietitian, as a chronic disease program manager and professor, the one thing that kept coming back to my role/s was designing and facilitating professional trainings. Slowly but surely this became an integral part of my life. I was really enjoying the creation and facilitation process. That became an outlet for my creative outlet. And that is how this idea of creating courses and professional trainings came by.

Hi there, my name is Alka Chopra and I am a Registered Dietitian & a Certified Diabetes Educator. I have a keen interest in adult education and have been working steadily towards refining my skills to teach & train adults.
I hold the following certifications that are all embedded in adult education.

IHC Trainings (Institute for Healthcare Communication):
* Choices & Changes Faculty Trainer

CCMI Certifications (Centre for Collaboration, Motivation and Innovation):
* Brief Action Planning Trainer
* Motivational Training Trainer

Other relevant certifications:
* Certified Diabetes Educator
* Leader Trainer: Stanford Chronic Disease Self Management Program
* Licensed Facilitator: Craving Change
* Certificate of Training in Adult Weight Management- Level 1

It is my hope that all courses and trainings in my school will be of great support to you personally and professionally.

So, go ahead and explore the courses, webinars and trainings.

With all good wishes

What will you learn?

CDE Competency Checklist

By attending this workshop you will be meeting these competencies as laid out by the Canadian Diabetes Educator Certification Board. For other boards please check your board respectively

Category: Education/Research

Competency Number
8A Applies principles of learning to the development of client management plans. 2-A
8B Adapts management strategies based on principles of motivational interviewing. 2-A
8C Applies knowledge of the social determinants of health to diabetes management. 2-A
8E Identifies appropriate use, advantages and disadvantages of various teaching and facilitation methods. 2-B
8G Applies the principles of behavioural change to diabetes management. 2-A

Here's why you should enroll?

  • You wish to improve your listening skills so you can respond effectively to your clients for greater success.

  • Embrace a collaborative style approach in your counseling sessions that makes the client incharge of their health and not you.

  • Learn effective ways of responding to clients and help them decide the process with which they can make a change.

Who should enroll?

  • Dietitians

  • Social Workers

  • Therapists

  • Counselors

  • Life coaches

  • Health Promotion Practitioners

How will this skill impact your practice?

When your clients do the talking & the work it is immense professional satisfaction

I was very skeptical of learning "Motivational Interviewing" since I had heard way toooooooooo much about it. It was kind of an overdose. HOWEVER, when I trained for it my perspective took a 360 degree turn. I have now been using it in my practice and I am amazed at the results. It is by no means some magic words. You will not become an expert overnight! But, you will certainly learn a skill that really draws out the real desire from your clients making them take ownership and making the change.
Enroll now

How will this workshop help you and your clients?

1. You will be equipped with tools for more efficient & meaningful conversations with your clients. As practitioners we all know how satisfying this can be.

2. Mobilize your clients from a no-action place to an action taking place.

3. Empower clients to take ownership of their own health leading to better health outcomes.

4. Learn how to handle resistance more effectively without much arguing and back & forth with your clients. You will land up doing less talking & your client doing most of the talking. Isnt that a relief & way less exhausting!
Sign up now

How will the workshop be delivered?

1. The workshop will be delivered "LIVE" via the zoom platform. When you login to the trainng you will be asked to download a software. It is extremely simple and will not mess up your computers.

2. You will be on camera & will be able to see & interact with each other.

3. You will be broken into "zoom rooms" so you can practice the skills being taught in the workshop.

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When the values & interests are client centered

The results are exactly what you want

Learn the process & strategies to make client agenda as your agenda.
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When the agenda is literally coming out of the clients brains......

They are more likely to follow through

So your job is to draw out your clients needs. This is exactly what this training is all about.
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Training replay

  • 1

    Motivational Interviewing Training

    • View the motivational interviewing workshop here

  • 2

    Tools & Resources

    • Handout - The ONE Thing

    • Processes of MI

    • Self-Evaluation of the spirit of MI

    • Bubblesheet worksheet

    • Action Planning Worksheet

    • Handout - Engagement

    • Handout- Communication Styles

  • 3

    Certificate of Completion

    • Download your completion certificate here

  • 4

    Did you make any changes to your counseling practice?

    • Made some changes to your counseling style? Click here to share them with me!


  • Will I be able master MI skills in this training?

    Motivational Interviewing is a skill that you master over time. You will need to practice & with time you will be able to master it. You will need to consiously integrate it into your practice to gain more confidence.

  • Can I call myself a Certified MI trainer after this training?

    You are welcome to share your skill with your peers/colleagues. However you cannot call yourself a Certified MI Trainer.

  • Can one become certified in MI?

    Currently, there is no officially recognized certification in MI. Unfortunately, certain trainers may advertise that trainees, upon completion, can become “certified” in MI. Technically, however, it is important to know that such a certification is ONLY endorsed through the specific trainer and NOT an officially endorsed certification by MINT or by the creators of MI. After this training you will receive a certification of completion with the total number of training hours completed.

  • Do I need to buy any resources or books for the training?

    Although not required, we do recommend that participants purchase and read Motivational Interviewing: Helping People Change (3rd edition) by Miller and Rollnick. This resource will provide a good foundation for the workshop.

Inside Manage With Motivation you will learn:

  • The science of behavior change
  • Why people don’t change behaviours
  • Stages of Change
  • What inhibits change
  • Understanding motivation and resistance
  • 5 steps to engaging your clients
  • How to recognize the subtleties of resistance and address them appropriately
  • How to acknowledge and validate patients’ feelings and experiences to get them to trust you
  • Communication styles to use in Motivational Interviewing
  • How to simplify conversations to make change for clients easier and successful
  • How to apply Motivational Interviewing in Diabetes and Chronic Disease
  • Steps to fully mastering Motivational Interviewing and developing your won formula to success
  • PLUS, you will get all course materials, access to a recording of the webinar and free admission to the Managing With Motivation Facebook Group for additional support and practice